Course Code: REL-PAC-0-HMFCH
Hours: 1
Type: Online Course
Content Expiration Date: 12/31/2025
Learning Objectives:
Describe at least three interventions to effectively manage family conflict.
Recognize when it is appropriate to share patient information with caregivers.
Recall at least two communication techniques to defuse hostility or frustration.
Outline:
Section 1: Introduction
About This Course
Learning Objectives
Section 2: Family Conflict
Conflict and the Unit of Care
Minimum Necessary Information
Passing on Pearls
A Positive Beginning
Communication Strategies
When It Is Your Turn to Talk
Who Is Responsible?
Review
Summary
Section 3: Family Caregiver Challenges
How Tension Develops
The Anxious Caregiver
Challenging Requests
When Someone Feels Out of Control
Questioning Care
The Visiting Family Member
Authoritative Family Visitors
Dissatisfaction
Fears About Hastening Death
The Hostile Family
Defusing Hostility
Defusing Statements
Documenting Difficult Situations
Review
Summary
Section 4: Conclusion
Course Summary
Course Contributor
References
Subject Matter Expert: Elizabeth Vaccaro, BSN RN
Elizabeth Vaccaro earned her Bachelor of Science in nursing from Kean University. She has worked as a Multiple Sclerosis Nurse Educator. Elizabeth has worked in a variety of healthcare settings from the hospital to the pharmaceutical industry which has allowed her to have a great appreciation for all the challenges that span the healthcare field. She has practiced in the hospice setting for nine years in a variety of roles from Case Manager, Educator, and Director of both inpatient and home care hospice.
Target Audience:
The target audience for this course is: Nursing Personnel; Social Workers; in the following settings: Hospice.
Relias Learning will be transparent in disclosing if any commercial support, sponsorship or co-providership is present prior to the learner completing the course.
Relias Learning has a grievance policy in place to facilitate reports of dissatisfaction. Relias Learning will make every effort to resolve each grievance in a mutually satisfactory manner. In order to report a complaint or grievance please contact Relias Learning at support@reliaslearning.com.
All courses offered by Relias Learning, LLC are developed from a foundation of diversity, inclusiveness, and a multicultural perspective. Knowledge, values and awareness related to cultural competency are infused throughout the course content.
To earn continuing education credit for this course you must achieve a passing score of 80% on the post-test and complete the course evaluation.
Course Delivery Method and Format
Asynchronous Distance Learning with interactivity which includes quizzes with questions/answers, and posttests.